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Contact

At Pretty Brown Girl your satisfaction is our number one goal. If you have any questions, please feel free to contact us using the following methods.

Phone: 800-514-8559
Hours: 10:00 a.m. to 6:00 p.m. (EST)
E-Mail: service@prettybrowngirl.com

We hope you enjoy shopping at Pretty Brown Girl, Where We Inspire from Within!

Payment Options

We accept All major Credit Cards and PayPal. Pretty Brown Girl uses industry standard SSL (Secure Socket Layer) encryption to protect your personal information during transmissions. Shop Safe at our store!

Sales Tax
A sales tax of 6% will be applied to all orders shipped within the state of Michigan.

Shipping
We ship within the continental United States via USPS Priority Mail and UPS. Standard shipping times is 5-7 days for non pre-order products.

Tracking an order
You will be notified via e-mail once your order ships.

Returns and Exchanges
We love our customers to be satisfied and shop with us worry free. Should you need to return an item, you may do so within 10 days of receipt subject to the following terms: Merchandise must be NEW and UNUSED with tags still attached . All items on sale  are non-refundable.

Preorders are taken before the items arrive from our manufacturing facilities. We require full payment on all preorders and these items will ship as soon as they arrive. If you order other merchandise along with your preorder no problem we will go ahead and ship those items right away, and ship the preordered items when they arrive. We do not accept returns on any preorders.  Also please note that when preordering an item the expected date is only an approximate date the items will arrive, and is not a guarantee.

Your privacy is important to us.

Any information is used only to process your order. We will not share it with anyone for any reason. We collect email addresses and telephone numbers at checkout to help us keep in contact with you while your order is being processed. We also add you to our email list, because we know that you will want to know about sales and new arrivals.  Not to worry – we don’t want to send anything to you if you don’t want it. You can unsubscribe any time with the link at the bottom of each email.

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